Shipping and Delivery
We prioritize delivering your purchases as quickly as possible, with fast shipping as one of our main objectives.
SHIPPING TIME
Total Delivery Time = Processing Time + Shipping Time
Delivery Phases
- Processing Time: This phase involves activities like order verification, assembly, and other pre-shipment steps. The duration can vary based on your location and our efficiency.
- Shipping Time: This starts after processing and is influenced by the selected shipping method and your destination.
Be aware that our order cutoff time is based on (GMT-08:00) Pacific Standard Time.
Deliveries may take longer during busy seasons and promotional events.
We collaborate with USPS, UPS, FedEx, and DHL. The overall estimated time for delivery is a combination of both processing and shipping periods.
Commitment Times by Product Type
| Product Type | Estimated Processing Time | Estimated Shipping Time | Total Timeframe |
|---|---|---|---|
| Custom Sneakers, Shoes, Boots | 3-5 days | 7-14 days | 10-19 Business Days |
| T-Shirts, Hoodies, Apparel | 3-5 days | 7-14 days | 10-19 Business Days |
We manage orders on business days from Monday to Friday, Eastern Standard Time, excluding federal holidays.
SHIPPING COSTS
- Standard Shipping: $4.95
- Orders Over $99: Free Shipping
SHIPMENT CONFIRMATION
Some carriers might take 5-7 business days to update tracking info. If it’s been more than 10 business days and there’s no update, contact us at [email protected].
HOW TO TRACK
To keep tabs on your order, visit the Track Order section on our website.
SHIPPING DELAYS
If your order doesn’t arrive within 45 days, we’ll provide a full refund. If delays occur, please contact us. We strive to respond within 12 hours.
If tracking indicates ‘delivered,’ but the package is nowhere to be found, initially inspect your property. Then, get in touch with the specified courier. If the issue remains, reach out to our customer support at [email protected].
NOTICE:
We can’t be held liable for packages that aren’t delivered due to incorrect or incomplete shipping information. Make sure to double-check your address details at checkout. If you notice any errors, contact us immediately at [email protected]. Be aware that our email response time is up to 48 hours; if your package is sent out during this window, it’s out of our hands.
Stormmerch assumes no responsibility for any additional charges such as taxes, duties, or fees that might arise from the receiving region. It’s the customer’s responsibility to handle any regional duties, taxes, or related fees. Stormmerch will not be held accountable for customs fees, duties, or taxes in cases where:
- The package is rejected by the recipient.
- Delivery is unsuccessful after multiple attempts in the destination region.
Furthermore, we reserve the right to cancel any orders without a mandatory refund.
